Only.Exchange
Last updated: August 2025

Refunds & Adjustments

We can reconcile overpayments, fix underpayments, and help if your key hasn’t arrived. Refunds are sent on-chain to the same asset/network you paid with.

Start a refund request

Plain-English Summary

  • Overpaid? We can return the difference.
  • Underpaid? Send the remaining amount to the same address before the timer expires.
  • No key? We’ll verify confirmations and resend to your order email.
  • Refunds are sent in the same asset/network used for payment (e.g., USDT on BNB → refund in USDT on BNB).

Eligibility

  • Confirmed payment that exceeds the locked amount (overpayment).
  • Duplicate payments to the same order address.
  • Failed order delivery after confirmations (no key received).
  • Note: If a key is redeemed on NitroFlare, it’s considered delivered and non-refundable.

What to include in your request

  • Order email (the one you entered at checkout).
  • Host & pack (e.g., NitroFlare – 90 Days).
  • Coin + network (e.g., USDT on BNB; ETH on Base).
  • Transaction hash/ID and, if possible, a block explorer link.
  • Amount paid and your refund address (must be the same network/asset).
Tip: Use our support form — it asks for each item.

How refunds are issued

  • We refund in the same asset & network used to pay.
  • For overpayments, we return the difference after network fees.
  • Underpayments are solved by sending the shortfall to the same address; no refund needed.

Timelines

  • Verification: usually within a few hours after you provide details.
  • Payout: typically same day; complex cases may take up to 2 business days.
Sent on the wrong network?
If you sent USDT/USDC on the wrong chain (different from the one you selected), contact support immediately with your TX hash.
We’ll investigate what’s possible case-by-case.
Paid but no key?
Check spam/junk first. Still missing? Open a ticket with your order email and TX hash: /support.
We can verify confirmations and resend instantly.

Ready to request a refund?

We’ll review your TX and respond by email. Have your order email and transaction hash ready.

Contact support